This policy is developed in order to understand how we act on refund requests.
After your purchase, you have a 14-day ‘cooling-off’ period that allows you to get a full refund. However, once you start consuming the digital product (downloading your premium CV or accessing shielded online content), you lose all rights of withdrawal by starting the performance.
In cases of functionality that is advertised to work, and isn’t working (for whatever reason), we will provide personal assistance to deliver the product as promised within 72 hours. We also offer assistance in the best of our abilities to help you creating the CV how you would like it (we truly want you to succeed).
As we stand behind our products and believe that the premium CV-Templates work, we offer an extra 60-day money-back guarantee to users that tried CV-Template premium and didn’t get the results. In such a case, the user needs to send a well-constructed CV and prove that he applied for at least 5 different job applications within 60 days. If such a request is made, and the constructed CV shows the willingness to work with the product (the user really tried), we will first try to provide extra support by letting a professional read the CV and offer to fix it when improvements are possible (the user will lose the guarantee in exchange for professional assistance) or refund the payment made.